Refund Policy

1. General Refund Policy

The Learning Sutra provides educational resources, digital learning materials, and other educational products and services. Because many of our products are delivered digitally and may become available immediately after payment, purchases are generally non-refundable once access or delivery has been provided.

We encourage customers, parents, and guardians to carefully review the product description, previews, included materials, and other available information before completing a purchase.

2. Digital Products

Most Learning Sutra resources are digital products. These may include storybooks, Spark Sheets, worksheets, educational resources, downloadable files, and other digitally delivered learning materials.

Once a digital product has been delivered, downloaded, accessed, or otherwise made available to the customer, the purchase is generally considered final and is not eligible for a refund.

3. When a Refund May Be Considered

Although purchases are generally non-refundable after delivery or access, we may review refund requests in limited situations, including:

• A duplicate payment was made for the same product.
• Payment was successfully completed but the purchased resource was not delivered.
• The wrong digital product was delivered due to an error on our part.
• A technical issue on our side prevents reasonable access to the purchased resource.
• A transaction appears to have been incorrectly processed.
• A refund is required under applicable law.

Any refund request will be reviewed individually based on the circumstances of the transaction.

4. Non-Refundable Situations

Refunds will generally not be provided in situations including:

• Change of mind after purchase.
• Accidental purchase where the product has already been delivered or accessed.
• Failure to review the product description before purchase.
• Failure to use or download a purchased resource.
• Personal preference regarding the design, format, or educational style of a resource.
• Inability to use a product because of an unsupported device, browser, software, or technical environment on the customer’s side.
• Failure to provide the information necessary for delivery or access.

5. Duplicate Payments

If you believe that you have accidentally made multiple payments for the same product or order, please contact us as soon as possible.

After verifying the transaction details, we may refund the duplicate payment where appropriate.

6. Undelivered or Incorrect Products

If you have completed payment but have not received the purchased resource, please contact us so that we can verify the payment and delivery status.

If an incorrect resource was delivered due to an error on our part, please contact us with the relevant order or payment details. We will review the issue and provide an appropriate resolution.

7. Technical Issues

If you experience a technical problem accessing a purchased resource, please contact us before requesting a refund.

We will make reasonable efforts to help resolve access or delivery problems. Where the problem is caused by an issue within our control and cannot reasonably be resolved, the matter may be considered for an appropriate remedy.

8. Refund Request Process

To request a refund or report a payment or delivery issue, please contact The Learning Sutra with the following information:

• Full name.
• Email address used during the purchase.
• Product or resource purchased.
• Date of purchase.
• Payment or transaction reference, where available.
• Description of the issue or reason for the request.
• Relevant screenshots or supporting information, where applicable.

9. Refund Review

Once we receive a refund request, we may review the relevant payment, order, delivery, and access information before making a decision.

We may request additional information where necessary to verify the transaction or understand the issue.

Submission of a refund request does not automatically guarantee that a refund will be approved.

10. Refund Processing

Where a refund is approved, we will generally attempt to process it through the original payment method where reasonably possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved in the transaction.

11. Educational Services and Workshops

If The Learning Sutra offers live classes, workshops, events, consultations, or other educational services in the future, the refund or cancellation terms applicable to those services may be specified separately at the time of purchase.

Where a product or service has its own specific refund or cancellation terms, those terms will apply to that particular purchase.

12. Payment Disputes

If you notice an issue with a payment, please contact us first so that we can review the transaction and attempt to resolve the matter promptly.

Please do not share passwords, OTPs, UPI PINs, card PINs, or other confidential payment credentials with us.

13. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, services, payment processes, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about a payment, delivery, refund request, or this Refund Policy, please contact The Learning Sutra.

15. Applicable Rights

Nothing in this Refund Policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.